SMS Onboarding - Send a single Right To Work request

vSure allows you to SMS Visa Holders individually or en masse, for them to self-enter their Work Rights details. A key benefit is the integration with the smartphone's camera, to be able to quickly and easily snap photos of documentation and even a selfie for matching to the photo ID.

 This article covers the specific workflow for a Single Right To Work request, via SMS. For the bulk (multiple simultaneous) requests see this article.

1. From the Dashboard Shortcuts, Select "Send Self-Onboarding SMS(s)"

 

2. Enter the Australian mobile number

3. Specify if you are checking a current or prospective employee

If you are checking a candidates work rights pre-employment, select prospective Employment Status.

If you intend to employ this person or HAVE employed this person, select Current Employment Status. 

4. Click Add 

The system will check if you have already sent a request to this mobile number and flag it as a duplicate or not. You can Proceed, Go Back or Cancel at this point:

5. Optional: Add Additional Details

IF only one mobile number is entered, the system will prompt you to add additional details about the employee / candidate / contractor:

The system checks whether the mobile number already exists in the system and will pre-populate the fields IF the staff member is already in vSure.

6. When you are happy, click Send

7. Edit the message

 

8. Send

9. Close

 

The Candidate/Employee/Contractor will then receive an SMS requesting them to snap photos of their proof of work rights. 

10. Review Self-Onboarding

There is still a legal requirement to "sight" the identity documents and we offer a smart workflow to do this via the Onboarding Status tab:

It is important to regularly go to the "PENDING REVIEW" section to review any onboards that have been complete. Simply click on the row to view (and approve or reject) the documents submitted.

The Flag represents data cross-matching and machine learning validation. An onboard submission will flag when there are discrepancies, such as:

• The details (name and DOB) submitted by the employee vary from the details obtained from the image/photo of the identity document including passport;
• The name against the visa returned from home affairs does not exactly match the name submitted;
• Our machine learning image recognition system, returns a confidence percentage as to whether the document image is what it is expected to be (Passport, Photo ID etc) - it will flag if the confidence is below the threshold percentage (which will improve over time -currently 75%). 

Tick to accept the image/document and acknowledge it in the system as "sighted".

Select the X to reject the document (you can resend a request for the rejected document by clicking the "Request Missing Details By SMS" button at the bottom.